Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
7-25 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of london street store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@londonstreetstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@londonstreetstore.com
Perfect thanks
Кроссы огонь! Мягкие, приятные, удобные. На свой 42 брал размер 9,подошли идеально. Продавец отправил сразу, в Саранск посылка дошла за 13 дней. Продавца и товар рекомендую.
Кроссовки классные. Запах присутствует, но не критично. Размер выбирайте свой, как в России.
Кроссовки супер, мой муж доволен, очень удобные, легкие, качество отличное. Отлично пережили стирку в машине, носит почти каждый день. Постоянно люди спрашивают его, что за кроссовки, классно выглядят. В общем рекомендуем!
Хорошие кросовки, с весом в 100кг, подошва мягкая, не для бега, но на лето для ходьбы и прогулок, самое то.
amazing quality and really fast shipping
ok.gracias
bellissime scarpe comode lightwait sportive ottimo prodotto veramente consigliato spedizione veloce
Отличные кроссовки, но такой цвет быстро пачкается
hello dear friend I get excellent new yellow fresh luck good.
Ещё не носил, но на вид очень круто. Это официально самые мои мягкие кросовки, что довольно удобно. Продавцу респект, а я пошёл кушать)
لثاني اشتري هذا الحذاء فعلا رائع
Perfect
респект продавцу за рекомендации
Comprei dia 12/10, hoje dia 27/10 chegou. Bem rápida a entrega! O tênis é bem leve, muito confortável, muito bonito, valeu cada centavo, vou comprar outro de outra cor. Recomendo a loja!
Хорошие!
excellent running shoes so light and beautiful .arrived a bit slow .
Produto top e entrega super rápida. Excelente qualidade e super leve.
Qualidade muito superior do que nas fotos, fui surpreendido! Muito macio otima qualidade, tamanho perfeito... AMEI! Chegou em 38 dias, mais rapido que o normal...
Заказал один раз по размеру, пришли большие, заказал второй раз на размер меньше теперь все гуд!
excellent and fast delivery! just a bit big but doesn't matter! my son totally loves them! original UK size 7 but ordered 8.
o tênis chegou conforme a compra, o tênis e extremamente leve e muito confortável! estou muito satisfeito.
Качество нормально , цене соответсвует , очень едкий запах пластика, со временем думаю выветрился. Нитки не торчат , фото соответсвует.
O tamanha veio muito pequeno mas por ser um sapato bonito vou lhe dar 5 estrelas
order on 4/11 and get it on 18/1/2019 exactly 2 weeks from china to Australia , so far its good shoe looks like an expensive shoes. absolutely light than i expected. walking is a bit unbalance as the bott shape but can get used to it. for the price this shoe is the best, not sure how long can it last but i satisfy with what i got.